While we cannot guarantee that our services are 100% safe, we can assure you that we have not received any reports of links being banned or penalized as a result of using our services. We take measures to minimize any potential risks, but it's essential to exercise caution and adhere to platform policies when using any promotional services.

Yes it is possible to get discount , you just need to contact the customer service in this regard.

While we cannot provide an absolute guarantee that orders will never drop, many of our services come with a "refill" feature. This means that if you experience a drop within the specified refill period, we will replenish your order at no extra cost.
It's important to note that changes in social media algorithms or updates can occasionally lead to drops in previous orders. Therefore, while we strive to provide the best service possible, some factors beyond our control may impact order stability.

We always announce the new services we activate or significantly reduce their prices on our Telegram channel For this reason, it is very important for all users who use the SMMGenie site to join our channel Our channel address to join @SMMGenie

The start time and speed of your order depend on the specific service you choose. When you select a service from the drop-down menu, you will see a description box that provides all the essential details for that particular service. This includes information such as the estimated start time, minimum and maximum order quantities, and the average daily speed of delivery. Please refer to this information to understand when your order will begin and how quickly it will be processed.

A refill is a service provided to address potential drops in social media metrics. Social media platforms frequently conduct updates to remove inactive or spam accounts. These updates can occasionally result in a decrease in the numbers associated with your order, such as followers or likes.
If such a drop occurs and your order falls within the specified refill period, all you need to do is open a support ticket with your Order ID. We will then replenish your order at no additional cost.
For example, if you see "30 Days Refill" in the service description, it means that we will offer free refills for the next 30 days after your order was initially created to ensure the stability of your metrics.

1. Navigate to Services page.
2. Locate the service you want to favorite.
3. Click on the star icon before the service name.
4. Once rated, the service will automatically be added to your list of favorite services on the New Order page.
This makes it convenient for you to quickly access and reorder your preferred services.

Service names are updated in response to user reports indicating that the actual service speed differs from what is stated on our website. We do not have an automatic mechanism for verifying service speeds, so user feedback plays a vital role in ensuring the accuracy of our service names.
Your input is greatly appreciated in maintaining the quality and transparency of our platform.

To place an order, follow these simple steps:

1.Category: Begin by selecting the social media platform or account you wish to boost.
2. Service: Choose the specific service type that aligns with your goals.
3. Description: Review the service description, which provides essential information such as service quality, start time, daily speed, minimum and maximum order quantities, refill warranty, and the price per 1,000 units.
4. Details: Take note of any additional details, samples, or relevant information provided about the selected service.
5. Link: Enter the correct username or page link associated with your social media account. Ensure the accuracy of this information, as changes may not be possible once the order is placed.
6. Quantity: Specify the desired quantity for your order. Avoid using commas or dots in quantity values; for example, use "1000" instead of "1,000."
7. Dripfeed: If you wish to place the same order multiple times automatically, click this option.

By following these steps, you can successfully place an order to boost your social media presence or engagement.

To utilize the Mass Order feature, follow these steps:
1. Retrieve the Service ID: Visit our Services List at https://smmgenie.com/services to find the Service ID for the service you wish to use.
2. Format Your Order: On each line, create an order entry using the following format: Service ID | Link | Quantity. For example, if you want to add 1000 Instagram followers to three different accounts (abcd, asdf, qwer) using Service ID 1045, your entries would look like this:
1045|abcd|1000
1045|asdf|1000
1045|qwer|1000

By following this format, you can efficiently use the Mass Order feature to place multiple orders for different accounts and quantities, streamlining the process for your convenience.

Drip Feed is a service we offer that allows you to automatically place the same order multiple times over a specified interval. Here's how it works:

Quantity: This represents the total quantity of the service you want.
Runs: The number of times you want the order to be repeated.
Interval: The time gap between each repetition.
For example, if you order 100 likes with "Runs: 10" and "Interval: 30," it means you'll receive 100 likes every 30 minutes, resulting in a total of 1000 likes.

However, it's crucial to adhere to a few guidelines:

Never exceed the maximum quantity specified in the service name (Quantity x Runs). For instance, if the service's maximum is 4000, don't set "Quantity: 500" and "Run: 10" because it would exceed the service limit (500 x 10 = 5000).
Ensure that the Interval is not set below the actual start time. Some services require a 60-minute start time, so avoid setting an Interval less than this or it may result in order failure.
Please note that the minimum Interval should be at least 4 times the specified start time. Orders not following this rule will not be eligible for refunds.

The refill completion time for your order depends on the extent of the drop in your followers, likes, or views. Typically, it can take anywhere from 1 to 7 working days to fully refill your order. The initial start of the refill process may also vary and can take anywhere from 0 to 48 hours. This initial delay depends on the current server load. Additionally, in some cases, it might take longer if there is a significant update or change in social media platforms that affects our refill process. Rest assured, our team works diligently to ensure your order is refilled as efficiently as possible.

Yes, if we are unable to refill your order, we will issue a refund for your order. The extent of the refund, whether it's partial or full, depends on the amount of the drop in your order.
Our commitment is to ensure your satisfaction, and we take the necessary steps to address any issues promptly.

Occasionally, delays may occur, often due to recent updates in a specific social media platform's algorithm or system overload. In the rare event that such a delay occurs, we can offer a refund or partial refund for the missing portion of the order. To be eligible for a refund, you must open a support ticket within 48 hours of encountering the issue if it has not been resolved by that time. We are committed to addressing any discrepancies promptly and ensuring your satisfaction with our services.

If the username or link you provided is valid and corresponds to the service ordered, the order cannot be stopped or canceled. However, in cases where the link is invalid (for instance, submitting a YouTube link for an Instagram service), there is a slight chance that we may be able to cancel and refund the order. Please keep in mind that it's crucial to double-check and ensure the accuracy of your order details before submission to avoid any potential issues.

If your order is eligible for cancellation, the process typically takes up to 3 working days from the time you submit the cancellation request. Please allow this time frame for us to process your request and ensure a smooth cancellation process.

Orders are typically canceled for one of the following reasons:

Incorrect URL or Format: If you provided an incorrect URL or the order format does not match the service requirements, it may lead to order cancellation. Please double-check your input for accuracy.

Service Server Issues: Occasionally, orders may be canceled if the service server is experiencing technical problems or is temporarily unavailable. In such cases, you can consider ordering from one of our alternative services.

We strive to maintain service quality and ensure that your orders are processed smoothly. If you encounter order cancellation, please review the above factors to identify the possible cause.

The "Partial" status indicates that your order could not be fully completed on a particular server because it has reached its maximum capacity for delivering the requested service. In such cases, you will automatically receive a refund for the portion of the order that was not delivered. You are then free to choose and use any of our other available servers to fulfill your order, ensuring that you receive the full service you requested.

The Cancel and Refill buttons serve as triggers to initiate the respective actions, but they do not operate instantly. It's important to understand that these buttons send a request to either cancel or refill an order.
However, there are instances where it may be too late to stop an order, or the order may not require a refill at the time. The effectiveness of these buttons depends on various factors, including the timing and status of the order.
Please be patient and allow some time for the system to process your request accordingly.

Rest assured that your payment is secure. We utilize trusted third-party secure payment gateways to process all payments, ensuring the safety and security of your financial transactions.

This is probably because you did not pay the full amount or did not pay the transaction fee at the time of payment.

At the time of payment, you must pay the full amount of the transaction + the transaction fee But you don't need to worry, just open a ticket and send us the payment information We will solve the problem for you in the shortest possible time.

Yes, but currently refund is only possible through INR Methods which includes a gateway fees of 5% and 1% service fee (If you request a withdraw of 100 INR You will recieve 94 INR in your account) , there are no exceptions.

We are currently available with Bharatpe INDIA (All UPI Apps), Cryptomus (with various currencies for all countries) and also the binance which supports USDT , we dont have shrill , paypal or perfect money for now

First of all, you should know that unlike services like Instagram, Telegram member services are not refilled based on the start count in 80% of the cases

refill in Telegram services is divided into two parts: order with invite link and order with public link

Refill for invite link

When you use the invite link function, you can see how many people have joined your channel or group through this link (if someone leaves the channel, it will be deducted from the number of joined and this data is updated at the moment.

To refill, you must send us a screenshot of the link, if the number of people who have joined is less than the amount of your order, your order will be refilled (note that you must create a new link for each order and under no circumstances use a link in Do not use two orders)

Refill to order With Public link

If you use the public link for your order, your order will not always be refilled based on the Start count. This is because there are many services that are 100% non-drop for a certain period of time, and we have no control over this issue.

We only refill the orders based on the start count for the services that we know have a continuous decline

For this reason, we always recommend that you use Invite Link for all your orders (be sure to create a new link for each order)

No, services whose refill works based on the Start count, such as followers, likes, visits, etc., if your refill request is less than the Start count, your refill request will not be accepted (there is no exception in this case, and even if one item is less, the request will be rejected)

Refill Period Differ Along The Updates And Overload But Usually Its Done Within 24-72 Hours.